Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome partners! If you have questions or problems, click here for assistance.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"4ba2e24cd3c694ee6c20280df88e69ef62f32778_lout","branding":{"id":"3","key":"plsd","name":"Partner Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3a4147","headerLinkHoverBGColor":"#3a4147","headerBadgeColor":"#3a4147"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4d2819dc-88df-4a42-81e6-7e607d227fbf/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTk3YmQwMy03YzMxLTRkYjYtOGUxZS03NjU0NWVlMmVjYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRkMjgxOWRjLTg4ZGYtNGE0Mi04MWU2LTdlNjA3ZDIyN2ZiZiI6WyJyZWFkIl19LCJleHAiOjE3NzM0OTIxOTIsIm5iZiI6MTc3MzQ5MTU5Mn0.AeS2j0ktptB0VmnC_r4T-Zdz6L47-m8g8ZXaKlYZ-WM&client=de97bd03-7c31-4db6-8e1e-76545ee2ecbb&mode=fit","logoId":"4d2819dc-88df-4a42-81e6-7e607d227fbf","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Pride Labs Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Pride Labs Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/779ac53a-57e6-4499-91c9-c92b97a435ba/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTk3YmQwMy03YzMxLTRkYjYtOGUxZS03NjU0NWVlMmVjYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3OWFjNTNhLTU3ZTYtNDQ5OS05MWM5LWM5MmI5N2E0MzViYSI6WyJyZWFkIl19LCJleHAiOjE3NzM0OTIxOTIsIm5iZiI6MTc3MzQ5MTU5Mn0.gZwEKZdxs0pSWqbMgFTpEXaAGORl_ssP7abr6Ouuyc4&client=de97bd03-7c31-4db6-8e1e-76545ee2ecbb&height=300&mode=fit","bannerMediaApiFileId":"779ac53a-57e6-4499-91c9-c92b97a435ba","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"plsd","projectId":10312,"serviceDeskId":3,"name":"Partner Service Desk","description":"<p>Welcome partners! If you have questions or problems, click here for assistance.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"11","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10700,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[3],"key":""},{"id":"13","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10710,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[3],"key":""},{"id":"14","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10745,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[3],"key":""},{"id":"15","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10732,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[3],"key":""},{"id":"8","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10706,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[3],"key":""},{"id":"12","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10726,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[8,11,13,14,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PLSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTk3YmQwMy03YzMxLTRkYjYtOGUxZS03NjU0NWVlMmVjYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMxMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0OTI3OTIsIm5iZiI6MTc3MzQ5MTU5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.G0PZEH5iyPljdMLxDhoTUU-PW2q4Xod3afkT-S_RQ9s","targetCollection":"upload-project-10312","endpointUrl":"https://api.media.atlassian.com","clientId":"de97bd03-7c31-4db6-8e1e-76545ee2ecbb","tokenDurationInMins":20}},"reqCreate":{"id":13,"projectId":10312,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10710,"iconUrl":"https://pridelabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10819","fieldConfigId":"11032","label":"Organization","description":"What company or organization do you work for?","descriptionHtml":"<p>What company or organization do you work for?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10818","fieldConfigId":"11031","label":"Problem Location","description":"Where did you notice the bug?","descriptionHtml":"<p>Where did you notice the bug?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10107","label":"CMS","selected":false,"children":[]},{"value":"10108","label":"Mobile Application","selected":false,"children":[]},{"value":"10109","label":"Website Application","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"How important is this to your organization?","descriptionHtml":"<p>How important is this to your organization?</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"2","label":"Critical","selected":false,"children":[]},{"value":"3","label":"High","selected":false,"children":[]},{"value":"4","label":"Medium","selected":true,"children":[]},{"value":"5","label":"Low","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10817","fieldConfigId":"11029","label":"URL","description":"If this happened on a website, cut and copy the URL here","descriptionHtml":"<p>If this happened on a website, cut and copy the URL here</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you have a screenshot of the problem, upload it here","descriptionHtml":"<p>If you have a screenshot of the problem, upload it here</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/13","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/13","calendarParams":{"firstDay":0,"date":"2026-03-14T08:33:13-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTk3YmQwMy03YzMxLTRkYjYtOGUxZS03NjU0NWVlMmVjYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMxMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0OTI3OTMsIm5iZiI6MTc3MzQ5MTU5MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.dVllj0EvICM6xqzFD526IH59fYJ-R1OvR70eZRt0mME","targetCollection":"upload-project-10312","endpointUrl":"https://api.media.atlassian.com","clientId":"de97bd03-7c31-4db6-8e1e-76545ee2ecbb","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}